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Store Policy

Once you click the "Confirm Order" button you are sending us your order and agreeing to our return policy and all other policies as stated by 
The Latin Touch, Inc. which are located on the menu bar at the bottom of every page on this site. 

Make sure you give us your full and complete street address. UPS and FedEx will not deliver to PO Boxes, APO, PO or FPO. If UPS needs to change this information they charge us a fee of $10.00, and we will have to pass this charge on to you. 

 Price Matching Policy

If you find an identical product from the same manufacturer, with a lower price that is legitimate, we will do our best to match or beat that price. Simply email us with your name, email address, competitor's URL, and competitor's price. In most cases, because of our business model, we can beat ANY competitors price. We do, however, reserve the right not too in rare cases.

Conditions:

The item must be currently in stock and available from an online store, not an auction. The item must be identical and applies for the USA only. Proof of price must come from the competitors web page, not any other means.Price match is only valid before an order is placed. Shipping and handling charges will be included in the price match analysis. 

 

Return Policy 

The Latin Touch, Inc. and its family of websites will strive to provide you the highest level of customer satisfaction with your purchase. Should an item ever not meet your needs, we offer the following to assist you with your order. 
•    Damaged Items 
•    Item no longer needed 
•    Would like to trade for different item? 
•    Product failure within 30 days 
•    Product failure after 30 days 
•    Dispute Resolution 
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Damaged Items: 

1. Package and item damaged in transit. Please save package and entire contents including any packing material. Shipping companies will require receipt of entire damage package.
2. Package undamaged but item damaged or non-functioning. Please notify us within 7 days. We will assist you in the replacement of the item and provide instructions for the return of the damaged or non-working unit. 

 

Item no longer needed:


Should you decide that you no longer want the item that you ordered, you may return it within 30 days of purchase. Customers must contact us prior to the return. IF you must use United States Postal service feel free to insure the unit for its value but do not require a signature. Any package sent by USPS that is sent signature required stands a very good chance of being held at the Post Office. We are not able to spend a long period of time in line at the Post Office to sign for your package. The package will be returned to you at your expense. Once your complete and undamaged item is received, we will issue you a refund for the item less a 20% restocking fee. Under no circumstances will we refund the shipping fee for an unwanted return.   We will also deduct any shipping charges incurred to us on a return for items that have free shipping.


Would like to trade for different item?


Should you decide a different item will better meet your needs, you may return your item for exchange within 30 days of purchase. Customer must contact us prior to return. A full credit of the purchase price will be applied to the replacement item providing the returned item is received complete and undamaged. Customer will pay for the return shipment, as well as any additional payment due on the replacement item and shipping for that item.


Product failure within 30 days:


In the unlikely event your product should fail within 30 days of purchase, please contact us at once. Once we authorize a return, we will contact you upon its arrival. Should the item appear to have failed during normal operation, we will replace the item with a new one, refund the shipping costs of your return and ship the replacement at no charge.
If the returned item shows any signs of abuse or improper operation, The Latin Touch, Inc. will not replace the item or refund your shipping costs. The item may be returned to you at your request and additional shipping costs will apply.
The determination of abuse or improper operation will be determined by The Latin Touch, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year.


Should your item fail after the end of 30 days:


Should your item fail after the end of 30 days from your purchase but before the end of any warranty on the item you should not return the product to The Latin Touch, Inc. Follow the warranty information that came with your item. Should you require information on warranty service, we will be glad to assist you if we can.

 When your item is received, it will be examined to determine if it failed within the use of normal operations. That determination will result in the repair or replacement of your item. If it is determined that your item failed due to abuse or improper operation, the item will not be replaced by The Latin Touch, Inc. The item will be returned to you at your cost.
The determination of abuse or improper operation will be determined by The Latin Touch, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year. 

Dispute Resolution-Please note that failure to read these policies will not prohibit them from applying. If any situation occurs that is not covered by this policy, The Latin Touch, Inc. agrees to act in good faith to resolve the issue in fairness to all parties. 

 

Customer Photo and Video Sharing Terms of Use

These Terms of Use govern your conduct associated with the Customer Photo and Video Sharing service offered by Latin Touch, Inc. (the "CPVS Service"). To the extent there is any conflict between Latin Touch Inc's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CPVS Service.

By submitting any content to Latin Touch, Inc. you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit, upload, post, transmit or distribute any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, abusive, obscene, profane, indecent, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, passwords, contact information or phone numbers;
  • that contains any computer viruses, spyware, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Latin Touch, Inc. a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or distribute such content, and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You further agree that Latin Touch, Inc. shall have the unrestricted right to use any ideas or information contained in any content that you submit, or materials or ideas similar to them, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. You further release and waive all claims against Latin Touch, Inc. with respect to any intellectual property or other proprietary rights, rights of publicity and privacy, rights of attribution, or any other liability under the governing law of the United States.

Any content that you submit to Latin Touch, Inc. may or may not be published or used by Latin Touch, Inc. Latin Touch, Inc. reserves the right to edit, condense or delete any submitted content that is ultimately posted on Latin Touch, Inc.'s website if Latin Touch, Inc. deems, in its sole discretion, that such content violates these Terms of Use. Latin Touch, Inc. does not guarantee that you will have any recourse through Latin Touch, Inc. to edit or delete any content you have submitted. Latin Touch, Inc. may also need to provide disclosures with respect to any content submitted and published by Latin Touch, Inc. Latin Touch, Inc. reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Latin Touch, Inc., are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Latin Touch, Inc., its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting a photo or video, you agree that Latin Touch, Inc. may contact you about your photo or video and for other administrative purposes. Latin Touch, Inc. may share your comments [along with identifying information] to our third-party service providers, solely for customer service purposes. By submitting a photo or video, any information you submit may be directed to a third party site administered and hosted by a third party vendor retained by Latin Touch, Inc. provided that, in such event, the third party vendor will have no right to use any such information other than uses necessary to fulfill its services to Latin Touch, Inc.

LATIN TOUCH, INC. DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES ABOUT THE PHOTO OR VIDEO SUBMISSION PROCESS, OR ANY RELATED WEBSITE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE PHOTO AND VIDEO SUBMISSION PROCESS IS MADE AVAILABLE TO YOU "AS IS" AND "AS AVAILABLE" AND LATIN TOUCH, INC. DOES NOT WARRANT THAT THEY WILL BE FREE OF DEFECTS.

Under no circumstances shall Latin Touch, Inc. and/or its affiliates be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or inability to use, the photo and video submission process, or any related website, whether in an action of contract, tort, strict liability or negligence, or other actions, arising out of or in connection with the use or performance of the photo and video submission process, or any related website, even if Latin Touch, Inc. has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.

You agree to indemnify and hold Latin Touch, Inc. (and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Together Mobile, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

These Terms of Use and their enforcement shall be governed by the laws of the state of Florida, excluding its conflict of laws provisions. You agree to submit to jurisdiction in Florida and further agree that any cause of action arising under these Terms of Use may be brought in a court in the city of Miami, Miami-Dade county Florida, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use.